Big Screen Design

Context

Questions

Why would a user allocate the entire screen to SFDC? What are they hoping to gain? What is the value proposition?

Ideas

• Get my work done faster. Multiple experiences coexisting. Power user looking for efficiency.
• Example: Working down a list of tasks, writing reviews, eye is on the feed, and my chat is running. Optimize my workspace.
• See the Big Picture and work on the Detail.
• Example: Global Sales Graph and Detail Forecast. Tweak detail and see impact.
• Integrated experiences. Defined business process.
• Agent Desktop Experience. On the left my work is being pushed. In the middle I am focused on a case. On the right I am researching a solution. All my tools and context in one spot. Minimize jumping and maximize efficiency.
• Any task that requires the user to pause and do so some research without losing, covering, or window swapping context.

Bring Value

Guidelines

• Think of vertical panels on the screen. When you are 12 to 20 inches away from the big screen, you can only focus on one region.
• Multiple experiences can exist.
• One experience should not lock the others. Inline errors within the panel.
• Remove overlays and modals. You have space. Use it.
• Don't blow out text. People cannot read that wide.
• Parent and child can coexist on the screen.
• Refresh in a separate panel for dive links. No for bouncing/pogo. Avoid the click item on list - refresh new detail page - click back reorient - then repeat. Lists and detail can coexist
• Panels need to be alive, update independently, and interact with other panels.
• Examples: Drag a person from the people panel and add them to a group. Drag article and attach to case.

Concepts

Sales

Chatter

Experiences

Homepage
Agent Console
Performance Reviews

Big Screen Proto

Value

• Fast
• Time is money.
  How much faster can task be done on the big screen? How often does it need to be done?
  Time saved = life back.
• Simple
• All I need is on one screen. I am not hunting for it. Not wasting time reorienting.
• Insight
• Insight through serendipity. Push related information that user might not click/touch to find.

Final Thoughts

Think Wide Screen